FAQ


  • So, how does it work?

    As soon as you sign up for a membership with Privilee, we will start processing your personal membership card. This card gives you free access to beach clubs, pools, gyms, spa facilities and tennis and squash courts at our partner hotels, seven days a week, all year round.

    Once you get to a hotel or beach club, you will be asked to register your details and swap your own card for a hotel membership card, which you will then keep with you for the duration of your visit. Registration usually takes place at the health club reception.

    Your Privilee card also entitles you to generous discounts at over 100 restaurants and bars in Dubai and Abu Dhabi.

  • What types of memberships do you offer?

    A Privilee membership is a single membership. It is personal and allows access for one adult member. Each couple can, however, bring two children under the age of 15 to most beach clubs free of charge. That is, in a family of four, each adult would need his or her own membership for the entire family to enjoy free beach and pool access at our five-star partner hotels.

  • Are there any limitations on how often I can use my card?

    No, you can use your Privilee card every day should you wish to do so.

  • Am I guaranteed a spot at any of the beach clubs at any time?

    The slots at the beach clubs are available on a sharing and revolving, first come, first served basis. This means that it is not possible to reserve a slot before you arrive. We monitor the usage and availability at each hotel continually to ensure that we have sufficient capacity at even the most popular partner venues. We will, of course, also continue to expand the network of Privilee partners and increase the number of memberships available at current partner hotels.

    Besides, we are currently working on launching an app as well as updating the members’ area of the Privilee website; both platforms will have as a key feature a function that lets you know the exact number of slots available at each beach club at any time.

  • Can I bring my kids and friends to the beach clubs?

    Sure. Most Privilee partner hotels allow each couple to bring two children under the age of 15 completely free of charge. Admission for infants is always free. Some of our partner hotels also offer preferential rates on access to e.g. beach clubs and tennis facilities for guests accompanying Privilee members.

  • Can I cancel my membership with Privilee?

    Your Privilee membership is an annual membership. You may, however, cancel your membership at any time by a) paying a cancellation fee equal to two months’ membership fee, or b) transferring your membership to someone else, paying a transfer fee equal to one month’s membership fee. Members on the annual payment plan have the option to transfer their membership only.

  • Which hotels and restaurants are part of the Privilee network?

    Please send us an email and we will get back to you with a full list of current Privilee partner hotels, beach clubs and restaurants, including a complete overview of member benefits, deals and discounts.

  • I have friends and family visiting – can I buy a Privilee card for them?

    Yes, as a Privilee member, you have the option of purchasing guest passes for friends and relatives visiting you in the UAE. The Privilee guest card serves as a week pass, giving your guests free access to beach clubs and leisure facilities at all Privilee partner hotels on weekdays (public holidays excluded) and discounts at the full range of partner restaurants and bars all week. The Privilee guest card can be purchased for a duration of one to four weeks and is available at AED 249/week.

  • Do you have a referral programme?

    We certainly do. For every friend you refer to Privilee, you will get a free month.

  • How do I sign up for a Privilee membership?

    For more information on how to join Privilee, please get in touch, using the contact form below or by sending us an email.

    Still have questions unanswered? Please do not hesitate to contact us at info@privilee.ae or +971 4 554 7820.